Our goal is to provide exceptional customer service, guided expert assistance, superior products and to facilitate uncomplicated returns and exchanges. If we do our job correctly our customers will find the right product in the right size at a fair price and enjoy a pleasant, stress free shopping experience.
You Can Count On Us & Here Is Why:
1. Our customer care specialists are devoted to finding solutions and meeting the individual needs of each and every person that we serve.
2. We are at the ready to offer suggestions and sizing advice. Our customer care team regularly attend in-services and continuing education seminars. If we do not have the answer to a question we will get it!!! We have multiple resources available so that we can get the answers our customers need.
3. We have been in business since 1967. We stand behind the products that we carry and always maintain a selection of tried and true styles and brands. However, we also pride ourselves in remaining on the cutting edge of product development and scientific advances in textile technology. Rest assured we have our customers best interests in mind and to that end, we are always on the lookout for new and innovative products.
4. Shopping on line should be easy, economical and uncomplicated. Our goal is remove any and all barriers to your shopping experience, and let’s face it…. life is crazy complicated most of the time. As a small family business we can offer our customers truly personal care. Returns and exchanges can definitely make or break an online shopping experience. We offer a 90 day return and exchange window following the date of purchase on all unworn products in original packaging with tags attached.
90 Day Return Policy:
Unworn products in original packaging with tags still attached can be returned for up to 90 days following the date of original purchase. Store credit will be issued for returns received 30 days after the original purchase date. Original shipping cost will be deducted from refund amount.
Opened products can be returned even if they have been tried on as long as there are no signs of wear such as stains, smells, hair or discoloration. Store credit will be issued for products returned after 30 days of original purchase, less original shipping cost.
If you wish to exchange a product simply call our customer care line within 30 days of receiving your original order to obtain a RMA# and let us know what product you wish to get in exchange. As soon as we receive your original product into our warehouse we will send out your exchange. Please protect this process by trying things on over clothing whenever possible. Items that have stains, spots, discoloration, hair or smells cannot be exchanged.
Complete the Process:
Call 1 800 960-7371 or email customer service at firstname.lastname@example.org. Tell us what you wish to return or exchange and the reason and we will give you a RMA#.
Write your RMA# on the outside of the package.
Mail your package back to 400 Newport Center Drive, Ste 104, Newport Beach CA 92660. Be sure to use a traceable, insured method to ensure arrival to our facility. Please allow 2 – 3 weeks for processing.
If you are not satisfied with your purchase please call our customer care department and give us a chance to make it right for you. Products that are verified defective by the manufacturer will be refunded including all shipping expenses.
Qualifying orders returned without prior authorization will be subject to a 25% restocking fee. Any applicable shipping and order processing charges will be deducted from the refund. This includes a $6.95 return label fee if used. Prices on exchanges will be based on the website price at the time of the exchange. This policy is subject to change without prior notice.